Personal Money Store’s complaint resources

Personal Money Store weeds out bad lenders


Personal Money Store offers Complaint Resources. This information is helpful for borrowers who have had a bad experience with lenders. The purpose of Complaint Resources are twofold:

  1. To ensure borrowers have the tools they need to file a complaint against a lender who they feel has treated them unfairly.
  2. To help Personal Money Store weed out unfit lenders. At PMS, we do business with only industry leading payday loan lenders.

Using the Complaint Resources is simple. Go to the page, find the name of your state and follow the instructions provided. Some states make it easier than others; depending on where you live the complaint filing process could be as simple as filing a form online. However, some states require you submit your complaint via postal mail.

About filing complaints

In most states, the process for filing a complaint against a payday loan company is the same as filing a complaint with any business. In most cases, you’ll need to contact the Office of the Attorney general of your state. Most states have specific forms for you to fill out, and in several states you can download them from the Attorney General’s site and print them out.

You may also file a complaint with the Federal Trade Commission. This is especially useful for payday lenders that operate nationwide chains. The FTC does not resolve complaints for consumers, but it does keep files on businesses who have had complaints registered against them. If you wish to file a complaint with the FTC, simply go to Complaint Resources and look under “federal.”

Personal Money Store’s pledge to you

Personal Money Store is dedicated to offering helpful payday loans at great rates from great lenders. We do not condone irresponsible borrowing or irresponsible lending. We strive to ensure that all the lenders who are attached to the Personal Money Store name are of utmost integrity. Please help us in our mission to ensure responsible lending.

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